Experience & Expertise
Our repair shop is world-class. In operation since 2004, we welcome all viable repairs… garage-sale pieces to masterpieces. You can ship us your instrument with our Repair by Mail program, or schedule an appointment to visit with one of our luthiers here at our shop. In addition to guitars, we also work on banjos, mandolins, and other string instruments. Our luthiers accomplish the finest repair work possible, and we believe our work is more thorough and accurate than our competitors.
For more details visit the main repair page here.
General assessments are always free. We will evaluate your instrument for repair and offer general valuations at no charge. Extensive troubleshooting and analysis will incur a $15 bench fee.
We offer official appraisals authenticated by the head luthier. The document will meet your needs for insurance purposes or any other reason you may need to document the value of your collectible piece. Custom Sound Official Appraisals are presented on official letterhead, signed and completed by the owner with a thorough write-up documenting the instrument condition and authentication process. These professional appraisals cost $45. We may charge more for highly rare and hard-to-authenticate items.
Please make an appointment.
We take in high-quality instruments and amps on consignment. Let us find a new home for your retired gear. We offer great exposure and a professional sales staff to move your piece. We use online and in-store presentation, enabling us to reach more buyers who will appreciate your item. We are adept at moving high-value guitars and unique instruments. Check out the listings on our additional online platforms.
Consignment Policy Guidelines:
- 20% Sales Commission
- Item must be valued at $500 or above
- Consignment terms are a minimum of 45 days
- Online consignment commission is 20% of net after processing fees.
Contact us for more details.
Learn Pro Setup Tips
We offer a handful of courses teaching you how to complete your own setup work, general maintenance tips, and electronic repairs. The lessons are individual and designed to graduate from beginning info to advanced setup procedures. While it takes years of working with many different guitars to become an expert, we can provide you with a wealth of knowledge.
View our List of Courses here.
We offer shipping services for local customers. Our shipping history is impeccable and we have specific protocols to keep every instrument safe. If you need to get an instrument shipped somewhere, let us deal with it for you. Our packing expertise makes shipping with us more reliable and more affordable than using a typical UPS or Mail store. Just drop it off and we’ll take care of the rest. Our shipments are fully insured and we can ship domestic and international in most cases.
Let us do the packing & tracking for you!
For more info on our shipping and return polices click here.
We offer an array of professional services, project consultation & tech assistance
PROFESSIONAL SETUP WORK
Have you ever experienced a complete & customized setup?
Vintage collectibles & sentimental heirlooms, we can bring it back to life.
Pickup installation or complete re-wiring with switching mods.
FRETTING & SETTING
Proper geometry is essential to achieve the best tone & playability.